NEED TO RETURN YOUR ORDER?
Easy! If you are not completely satisfied with the product you purchased, Andrea Vittorini will provide you with full store credit for your returned item(s).
RETURN POLICY
EXCHANGES
• Items must be returned within 5 days from the delivery date.
• All returns will be issued as store credit (this allows you to easily re-purchase an alternative item).
• Items marked with the “SALE” label cannot be returned unless faulty.
• We do not offer refunds for Sale items or change of mind.
• Customers who have received an incorrect item or products with a manufacturing defect will receive a refund. (Please note that Andrea Vittorini undertakes strict quality control on every item prior to dispatch and upon receiving returns).
• Please take due care when trying on products. (Items that are manually damaged or do not comply with our return policy will be declined and returned to the customer).
• Andrea Vittorini is not responsible for return shipping costs.
• We do not issue store credit or refunds for original shipping charges.• Store credit will be issued so you can re-purchase a new item.
• If you need an urgent exchange, we highly recommend purchasing the replacement size before sending back the return, and we will issue you store credit once we receive your unwanted item. (We do not hold items or exchange while your item is being sent back).CONDITION OF RETURN
All items must be returned:
• In original condition.
• With all tags attached and in the original packaging.
• In the original undamaged jewelry box.
• In the same condition as delivered to you.
• They must be tried on carefully and not damagedWHAT CANNOT BE RETURNED
• Sale items cannot be returned (excluding full-priced items purchased using a discount code).HOW DO I MAKE A RETURN?
Please note that items must be returned within 5 days from the purchase date.
CANADIAN CUSTOMERS:
Please contact the email address provided below with the subject line “Return” to coordinate your return:Andrea Vittorini
Returns Department
contact@andreavittorini.com
PLEASE NOTE:
• Returns received later than 5 days from the purchase date will incur a $10.00 CAD processing fee, which will be deducted from your store credit.RECEIVED A FAULTY ITEM?
• If you have received a faulty item, please email our customer support team within 2 days of receiving the package via our contact form. Wait for instructions before shipping your return.
• You will not be reimbursed for return fees if our support team has not sent you instructions via email before returning the faulty items.
• Be sure to use a traceable delivery method for returning your items, as Andrea Vittorini is not responsible for lost or damaged returns in transit.ASSESSING THE RETURN
• Returned products will be assessed upon arrival to ensure they comply with our return policy.
• Non-returnable items and/or items that do not comply with our return policy will not be accepted and will be returned to the customer.CREDIT NOTES, REFUNDS, AND PROCESSING TIMEFRAMES
Depending on the service and country from which you are returning your items, it can usually take up to 21 working days (excluding weekends and public holidays) to be delivered and processed by our returns team.
• If you’re eligible for a refund (i.e., you’ve received a faulty item), your refund will be issued to the same payment method used to place the order.
• For payments made with both credit cards and gift cards or store credit, the return will be applied to the gift card/store credit first.
• You will be informed via the email address provided for your order when the return is complete.
• Store credit will be issued via email in the form of a code and will remain valid for 1 month upon receipt of the email.AFTERPAY RETURNS:
• AfterPay returns follow the same process.
• Please note that your personal agreement with AfterPay still stands, and you will continue to pay any scheduled repayments.